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Privacy Policy

Last updated: September 21, 2026

This Privacy Policy explains how we process personal data when you visit crawlercaravans.com (the "Site"), contact us, request a quote or service, create an account or subscribe to our newsletter. It is provided in accordance with the EU General Data Protection Regulation (GDPR).

1. Controller

The controller responsible for the processing of your personal data on this Site is:

Crawler Caravans GmbH
Germany
Commercial register: District Court of Ulm, HRB 745425
Managing Director: Mahmut Selami Kullemci
Email: [email protected]

Full company details are available in our Imprint. For any question about data protection or to exercise your rights, email us at [email protected].

2. Personal data we process, purposes and legal bases

2.1 Visiting the Site

When you visit the Site, our servers and our network provider process technical data that your browser sends automatically: your IP address, the date and time of the request, the page requested, your browser and operating system (user agent) and the referring page. We process this data to deliver the Site, to keep it stable and secure and to defend against attacks. Based on your IP address, our network provider also tells us which country you are browsing from; we use this only to show you the right prices, currency and regional information and do not store it.

Legal basis: Art. 6(1)(f) GDPR (our legitimate interest in a secure and functioning website).

2.2 Contact form

If you contact us, we process your name, email address, phone number, subject and message to answer your inquiry.

Legal basis: Art. 6(1)(b) GDPR where your inquiry relates to a contract or to steps before entering into a contract; otherwise Art. 6(1)(f) GDPR (our legitimate interest in answering inquiries).

2.3 Technical service requests

If you send a service request, we process your name, email address, phone number, the model concerned, a description of the issue and any photos you upload (up to 5). Photos can contain information that your camera or phone embeds automatically, such as the location where the photo was taken; if you prefer not to share it, please remove this information before uploading. If you are not signed in and agree to it in the form, we create a customer account for you with the details you provided, so that you can follow your request, and we email you a link to set a password.

Legal basis: Art. 6(1)(b) GDPR (handling the service request and related contracts); for creating a customer account when you are not signed in, Art. 6(1)(a) GDPR (your consent given in the form).

2.4 Quote requests

If you request a quote, we process your name, email address, phone number and the configuration you built (model, options and price) to prepare and send you the quote.

Legal basis: Art. 6(1)(b) GDPR (steps prior to entering into a contract).

2.5 Customer account and Sign in with Google

If you create an account, we process your name, email address and password and, if you add them, your phone number, addresses (including company name and tax details for business addresses), notification preferences and saved or followed products. We store your password only in hashed form; we cannot read it. When you sign in, we record your IP address and browser information with your session and with account events (such as sign-in, sign-out, password or email changes) to keep your account secure. You can see and end your active sessions in your account.

If you sign in with Google, Google shares your name, email address, whether your email address is verified and a Google account identifier with us. We do not receive your Google password and do not store your profile picture or Google access tokens.

Legal basis: Art. 6(1)(b) GDPR (providing the account); for security records, Art. 6(1)(f) GDPR (our legitimate interest in protecting accounts against misuse).

2.6 Newsletter

If you subscribe to our newsletter, we process your email address to send it to you. You confirm your subscription through a link we email to you (double opt-in). To be able to prove your consent, we record the date and time, your IP address, your browser information and the consent text you agreed to. You can unsubscribe at any time through the link in every newsletter.

Legal basis: Art. 6(1)(a) GDPR (your consent); for the consent record, Art. 6(1)(f) GDPR (our legitimate interest in being able to prove your consent, Art. 7(1) GDPR).

2.7 Protection against spam

Our forms use Cloudflare Turnstile to tell people and automated bots apart. For this purpose, Cloudflare processes technical data about your browser and your IP address.

Legal basis: Art. 6(1)(f) GDPR (our legitimate interest in protecting our forms against abuse).

2.8 Cookies, statistics and maps

We use strictly necessary cookies to operate the Site. With your consent, we also use Google Analytics to understand how visitors use the Site and load maps from Google Maps. Details, including the individual cookies and how to withdraw your consent, are in our Cookie Policy.

Legal basis: for strictly necessary cookies, § 25(2) no. 2 TDDDG and Art. 6(1)(f) GDPR; for statistics and external content, § 25(1) TDDDG and Art. 6(1)(a) GDPR (your consent).

3. Recipients

We share personal data only as described below:

  • Our group company Crawler Karavan Ticaret A.Ş. (Türkiye), the manufacturer of Crawler vehicles, operates the technical platform of the Site for us and supports us in handling contact, service and quote requests.
  • Service providers that process data on our behalf and according to our instructions:
    • Google: website analytics (only with your consent) and delivery of our emails;
    • Cloudflare: content delivery, security and bot protection (Turnstile), video streaming and file storage, including service request photos, which are kept in a private, access-restricted area;
    • our hosting provider in Istanbul, Türkiye, where the servers and the database of the Site are located.
  • Google as an independent controller: when you load a map from Google Maps (only with your consent) or use Sign in with Google, Google Ireland Limited receives data under its own responsibility and its own privacy policy.
  • Public authorities, where we are legally required to disclose data.

We do not sell your personal data.

4. Transfers to countries outside the EU/EEA

The servers of the Site are located in Türkiye, and our group company Crawler Karavan Ticaret A.Ş. processes data in Türkiye. Some of our service providers (Google, Cloudflare) may process data in the United States and other countries.

For transfers to the United States, we rely on the adequacy decision of the European Commission for companies certified under the EU-U.S. Data Privacy Framework (Art. 45 GDPR). For transfers to countries without an adequacy decision, such as Türkiye, we use appropriate safeguards pursuant to Art. 46 GDPR, in particular the Standard Contractual Clauses adopted by the European Commission. You can request a copy of these safeguards using the contact details in section 1.

5. How long we keep personal data

We keep personal data only for as long as necessary for the purposes described above:

  • account data for as long as your account exists;
  • inquiries, service and quote requests for as long as needed to handle them and any follow-up questions;
  • newsletter consent records for as long as needed to prove your consent, also after you unsubscribe;
  • data subject to statutory retention obligations (for example under commercial and tax law) for the periods required by law;
  • backups for up to 30 days.

6. Your rights

You have the right to:

  • obtain access to your personal data (Art. 15 GDPR);
  • have inaccurate data corrected (Art. 16 GDPR);
  • have your data erased (Art. 17 GDPR);
  • restrict the processing of your data (Art. 18 GDPR);
  • receive your data in a structured, commonly used and machine-readable format (data portability, Art. 20 GDPR);
  • withdraw your consent at any time with effect for the future (Art. 7(3) GDPR), for example through the unsubscribe link in the newsletter or the Cookie Settings link at the bottom of every page.

Right to object (Art. 21 GDPR): where we process your data on the basis of our legitimate interests (Art. 6(1)(f) GDPR), you have the right to object at any time, on grounds relating to your particular situation. We will then stop the processing unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.

To exercise your rights, email [email protected]. You can also view and update your account data and notification preferences in your account.

Right to lodge a complaint: you have the right to lodge a complaint with a data protection supervisory authority, in particular in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. The supervisory authority responsible for us is the State Commissioner for Data Protection and Freedom of Information of Baden-Württemberg (Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg).

7. Is providing your data required?

Providing personal data is not required by law. For service requests, quote requests and customer accounts, the data marked as required in our forms is necessary to handle your request or to enter into and perform the related contract; without it, we cannot answer your inquiry, handle your request or open an account for you. All other information is voluntary.

8. Automated decision-making

We do not use automated decision-making, including profiling, within the meaning of Art. 22 GDPR.

9. Security

We use appropriate technical and organizational measures to protect your data, including encrypted connections (HTTPS), hashed passwords and session tokens, private storage for uploaded photos and access limited to authorized staff.

10. Children

The Site is not directed to children under 16, and we do not knowingly collect personal data from them.

11. Links to other websites

The Site links to other websites, such as our social media pages (Facebook, Instagram, YouTube) and dealer websites. Their own privacy policies apply to them.

12. Changes to this policy

We may update this Privacy Policy when our services or the legal requirements change. The current version is always available on this page.

Cookie Settings

This website uses cookies and similar technologies to give you the best experience. Strictly necessary cookies are required for the site to work. With your consent, we also use statistics and marketing cookies and load external content (e.g. Google Maps). You can change your choice at any time via the "Cookie Settings" link at the bottom of the page. Learn more in our Cookie Policy.